Negotiation and mediation techniques
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Introduction: What the guide contains (Download - 166 KB)
Chapter 1: Setting the training scene: some key elements (Download - 329 KB)
Chapter 2: Collaboration and conflict (Download - 370 KB)
Chapter 3: Conflict analysis (Download - 348 KB)
Chapter 4: Communication and facilitation (Download - 219 KB)
Chapter 5: Collaborative conflict management procedures (Download - 330 KB)
Chapter 6: Multiparty conflict cases (Download - 339 KB)