Programme title

Institution/organization

Change management

Contact person
Ms J.J. Bos - Course Coordinator

Contact person's address
Department of Management and Institutions
IHE
PO Box 3015
2601 DA Delft
The Netherlands

Contact person's Telephone/Fax
Tel +31-15-2151-770 Fax +31-15-2122-921

Contact person's E-mail
[email protected]

Type of programme
Course

Certificate
Certificate of participation

Frequency of programme
Annual

Programme's main focus
Enhancement of the capabilities of water professionals.

Programme prospectus
The course prepares participants for positions of leadership in the water sector and utility management. Successful participants will be able to: understand the concepts of change management, including drivers for change in a water organization; understand the key objectives of measuring, monitoring and benchmarking; be able to implement, guide and manage a change programme in a water organization.

The syllabus covers topics such as: Managing Change: What is Change? The Change Process, Key Dimensions for Managing Operations and Change, Approach to Change, Barriers to Change; Institutional Strengthening, People and Change, Capacity Building, Human Resources Development, Training Capabilities; Management Information Systems, Benchmarking and Improvement; Total Quality Management, Quality Circles, Quality Assurance; Performance Objectives; Case Studies in Utilities; Management skills: Leadership; Delegation; Motivation; Team-building; Time Management; Communications and Effective Meetings.

Target group
Mid-career professionals

Programme www
http://www.ihe.nl/vmp/articles/
Short-Courses/SHO-MAI-CM.html

Dates/duration
18 days, May - June

Language
English

Partners
Guest lecturers from universities, research institutes, water management, agencies and government agencies.

International Institute for Infrastructural, Hydraulic and Environmental Engineering

Acronym
UNESCO - IHE

Country
The Netherlands

Address
IHE
PO Box 3015
2601 DA Delft
The Netherlands

Tel +31-15-2151 715

Fax +31-15-2122 921

E-mail
[email protected]

Institute/organization www
http://www.ihe.nl/vmp/contentsHomePage.html

Brief description of institution/organization
IHE's vision is a world in which people control their water and environmental resources in a sustainable manner, in which all sectors of society, particularly the poor, can enjoy the benefits of the basic services. IHE's mission is to contribute to the education and training of capable professionals and to build the capacity of knowledge centres and other organizations in the fields of water, the environment and infrastructure in developing countries and countries in transition.

IHE offers a range of Masters and Ph.D. degree programmes, as well as shorter certificate and tailor-made training courses. These courses annually attract professionals of more than 70 different nationalities. IHE's research and development activities, including Ph.D. research, focus on priority areas of immediate concern to developing countries and countries in transition. These activities also aim to contribute to the overall knowledge base in a wide range of fields covered by each of IHE's main themes for research, education and institutional development.

Five research themes are distinguished at IHE. These are water security, environmental integrity, urbanization, integration and information and communication.