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Technical Support Towards Testing and Rolling Out the Food Security Pack Component of the Zambia Integrated Social Protection Information System - TCP/ZAM/3803

Year of publication 2024

Place of publication Rome, Italy ;

Pages 8

Publisher FAO ;

Product type Project

Synopsis (short abstract) Zambia’s Information and Communication Technology (ICT) infrastructure suffers from inadequacies and fragmentation. In recognition of these challenges, the country’s Seventh National Development Plan (7NDP) emphasized the need to improve electronic service delivery for better connectivity and communication. Within this context, the Ministry of Community Development and Social Services (MCDSS) sought to automate its Food Security Pack (FSP) Programme, which relied on inefficient and error-prone manual processes. These issues often led to high operational costs, inefficiencies in beneficiary targeting and enrolment, and problems in ensuring transparency and accountability. In 2017, the MCDSS requested assistance from the Food and Agriculture Organization of the United Nations (FAO) to evaluate the impact of the FSP Programme and develop a Management Information System (MIS) for its automation. In order to efficiently implement both the FSP and the Social Cash Transfer (SCT), the Government initiated the development of the Zambia Integrated Social Protection Information System (ZISPIS) with technical support from FAO and the Smart Zambia Institute (SZI). While the SCT module within the ZISPIS was complete, the FSP module needed improvement.

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