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Guidance note: Risk communication and community engagement

Coronavirus disease 2019 (COVID-19) pandemic














​FAO. 2020. Guidance note: Risk communication and community engagement: Coronavirus disease 2019 (COVID-19) pandemic. Rome.



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    The guidance note offers information and recommendations to FAO Country Offices and partners involved in Anticipatory Action programming on how to engage affected and at-risk people and communities to better understand their risks, needs, priorities and capacities. It provides guidance on listening to and acting upon their feedback to ensure their meaningful participation in the design, implementation, monitoring and evaluation of Anticipatory Action projects and programmes. It also specifically seeks to support wider FAO commitments to being people-centred and accountable to populations affected by a disaster and/or conflict throughout its emergency policy and practice, through all phases of the project/programme cycle.
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    L’Organisation des Nations Unies pour l’alimentation et l’agriculture (FAO) a élaboré la présente note d’orientation en vue de soutenir le quatrième pilier des activités menées au niveau national dans le cadre du volet du Plan de réponse humanitaire global covid-19 qui concerne la FAO: «veiller à ce que les acteurs de la filière alimentaire ne soient pas exposés au risque de transmission de la covid-19» grâce à la communication sur les risques et à l’interactivité avec la population, en collaboration avec l’Organisation mondiale de la Santé (OMS) et les autorités nationales. Conformément aux engagements pris par la FAO en matière de responsabilité à l’égard des populations touchées, cette note vise à aider les bureaux nationaux à concevoir et à mettre en œuvre des initiatives inclusives de communication sur les risques et d’interactivité avec la population. L’accès à des informations fiables peut permettre à chacun de prendre des décisions pour se protéger, en connaissance de cause. En outre, la compréhension des facteurs qui déterminent les comportements et l’intégration de ces connaissances dans la communication peuvent accroître la probabilité que des informations aboutissent à l’action souhaitée. L’objectif est d’encourager, de mobiliser et d’inclure les parties prenantes dans le cadre des efforts visant à prévenir les risques et à y faire face en adaptant la communication aux réalités locales. Dans le cas de la covid-19, la communication sur les risques et l’interactivité avec la population permettent aux autorités et aux populations de travailler ensemble en vue de promouvoir des comportements sains et de réduire le risque de propagation des maladies infectieuses.
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    The Food and Agriculture Organization of the United Nations (FAO), as one of the leading operational organizations implementing anticipatory action and providing technical advice and normative guidance on corresponding approaches in the agriculture and food security sector, has embarked on a project funded by the Bureau for Humanitarian Assistance of the United States Agency for International Development with the aim to capture emerging and good practices to improve community engagement in anticipatory action. In this framework, FAO has developed a Compendium of experiences and good practices from focus countries, namely Bangladesh, Guatemala, the Niger and Zimbabwe. The purpose of this Compendium is to share knowledge that will help move towards more context‑specific, conflict-sensitive, inclusive and accountable anticipatory action programming. It is intended for stakeholders involved in anticipatory action, from the local to national and global levels.

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